{"id":44907,"date":"2025-01-25T20:51:54","date_gmt":"2025-01-26T02:51:54","guid":{"rendered":"https:\/\/elpapelerito.com.mx\/?p=44907"},"modified":"2025-01-25T20:51:57","modified_gmt":"2025-01-26T02:51:57","slug":"profeco-va-contra-cinepolis-por-no-hacer-valida-su-garantia-en-la-pelicula-emilia-perez","status":"publish","type":"post","link":"https:\/\/elpapelerito.com.mx\/?p=44907","title":{"rendered":"Profeco va contra Cin\u00e9polis por no hacer v\u00e1lida su \u00abGarant\u00eda\u00bb en la pel\u00edcula Emilia P\u00e9rez"},"content":{"rendered":"\n<p class=\"p_0 wp-block-paragraph\">En respuesta a los reclamos difundidos recientemente por consumidores a trav\u00e9s de redes sociales sobre la falta de compensaci\u00f3n en relaci\u00f3n con la\u00a0<strong>Garant\u00eda Cin\u00e9polis,<\/strong>\u00a0la Procuradur\u00eda Federal del Consumidor (<strong>Profeco<\/strong>) ha anunciado que mantiene un di\u00e1logo activo con la empresa para garantizar mayor claridad en la informaci\u00f3n proporcionada a sus clientes.<\/p>\n\n\n\n<p class=\"p_1 wp-block-paragraph\">Tras el estreno de la controversial cinta francesa<em>\u00a0Emilia P\u00e9rez<\/em>, dirigida por\u00a0<strong>Jacques Audiard<\/strong>, que retrata una presunta realidad mexicana cargada de estereotipos y que, seg\u00fan cr\u00edticos del cine mexicano, evidencia una falta de conocimiento sobre la cultura del pa\u00eds, los internautas iniciaron una campa\u00f1a en redes sociales para acudir a <strong><a href=\"https:\/\/cinepolis.com\/\">Cin\u00e9polis<\/a><\/strong><strong>\u00a0<\/strong>y hacer uso de lo que la empresa llama \u2018Garant\u00eda Cin\u00e9polis\u2019, buscando obtener la devoluci\u00f3n de su dinero. Sin embargo, la cadena de cines neg\u00f3 este servicio, argumentando que no se trata de una garant\u00eda real, sino de una recomendaci\u00f3n.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"es\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/hashtag\/Bolet%C3%ADnDePrensa?src=hash&amp;ref_src=twsrc%5Etfw\">#Bolet\u00ednDePrensa<\/a> Derivado del reclamo de algunas personas consumidoras a trav\u00e9s de redes sociales por el incumplimiento de la &quot;Garant\u00eda Cin\u00e9polis&quot;, la Profeco entabl\u00f3 pl\u00e1ticas con Cin\u00e9polis para precisar los t\u00e9rminos y condiciones de dicha garant\u00eda, conforme a lo estipulado en la\u2026 <a href=\"https:\/\/t.co\/sXHaaAdC1U\">pic.twitter.com\/sXHaaAdC1U<\/a><\/p>&mdash; Profeco (@Profeco) <a href=\"https:\/\/twitter.com\/Profeco\/status\/1882926626973081636?ref_src=twsrc%5Etfw\">January 24, 2025<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"p_3 wp-block-paragraph\"><strong>QU\u00c9 DICE LA LEY DEL CONSUMIDOR SOBRE LAS GARANT\u00cdAS Y PUBLICIDAD<\/strong><\/p>\n\n\n\n<p class=\"p_4 wp-block-paragraph\">Conforme a lo estipulado en la Ley Federal de Protecci\u00f3n al Consumidor, se establece que las leyendas como<strong>&nbsp;\u201cgarantizado\u201d, \u201cgarant\u00eda\u201d<\/strong>&nbsp;o cualquier t\u00e9rmino similar<strong>&nbsp;solo pueden ser empleadas cuando se especifiquen claramente los detalles de dicha garant\u00eda,<\/strong>&nbsp;incluyendo los procedimientos para que el consumidor pueda hacerla efectiva. Adem\u00e1s,&nbsp;<strong>la legislaci\u00f3n exige que la informaci\u00f3n<\/strong>&nbsp;<strong>o publicidad&nbsp;<\/strong>sobre bienes, productos o servicios difundida por cualquier medio<strong>&nbsp;sea veraz, comprobable y libre de elementos que puedan inducir a error, confusi\u00f3n o enga\u00f1o<\/strong>.<\/p>\n\n\n\n<p class=\"p_5 wp-block-paragraph\">En este contexto, Cin\u00e9polis ha manifestado su disposici\u00f3n para trabajar de manera conjunta con Profeco en la definici\u00f3n y comunicaci\u00f3n de los t\u00e9rminos y condiciones de su garant\u00eda, aline\u00e1ndose a lo establecido en la normativa vigente. Esta colaboraci\u00f3n busca salvaguardar los derechos de las personas consumidoras y generar mayor confianza en los servicios ofrecidos por la empresa.<\/p>\n\n\n\n<p class=\"p_6 wp-block-paragraph\">Profeco ha enfatizado la importancia de\u00a0<strong>conservar el comprobante de pago,\u00a0<\/strong>ya sea en forma de boletos f\u00edsicos o correos electr\u00f3nicos con boletos digitales, para realizar cualquier reclamaci\u00f3n o aclaraci\u00f3n ante la empresa. Asimismo,<strong>\u00a0insta a los consumidores a acercarse directamente a Cin\u00e9polis\u00a0<\/strong>para intentar una conciliaci\u00f3n en caso de que persistan dudas o problemas.<\/p>\n\n\n\n<p class=\"p_8 wp-block-paragraph\"><strong>PROFECO PONE A DISPOSICI\u00d3N MEDIOS DE CONTACTOS<\/strong><\/p>\n\n\n\n<p class=\"p_9 wp-block-paragraph\">Para reforzar la protecci\u00f3n de los derechos del consumidor, la Profeco pone a disposici\u00f3n varios canales de comunicaci\u00f3n para interponer denuncias o solicitar asesor\u00eda. Las personas interesadas pueden llamar al Tel\u00e9fono del Consumidor al 55 5568 8722 o al 800 468 8722. Adem\u00e1s, pueden enviar sus quejas a los correos electr\u00f3nicos: denunciasprofeco@profeco.gob.mx y denunciapublicitaria@profeco.gob.mx.<\/p>\n\n\n\n<p class=\"p_10 wp-block-paragraph\">Con estas acciones, tanto Cin\u00e9polis como <strong><a href=\"https:\/\/vanguardia.com.mx\/topic\/-\/meta\/profeco\">Profeco<\/a><\/strong><strong>\u00a0<\/strong>buscan generar soluciones que beneficien a los consumidores y aseguren que la informaci\u00f3n sobre garant\u00edas sea clara, precisa y alineada con la legislaci\u00f3n mexicana.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En respuesta a los reclamos difundidos recientemente por consumidores a trav\u00e9s de redes sociales sobre la falta de compensaci\u00f3n en relaci\u00f3n con la\u00a0Garant\u00eda Cin\u00e9polis,\u00a0la Procuradur\u00eda Federal del Consumidor (Profeco) ha anunciado que mantiene un di\u00e1logo activo con la empresa para garantizar mayor claridad en la informaci\u00f3n proporcionada a sus clientes. Tras el estreno de la [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":44906,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-44907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifecolor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Profeco va contra Cin\u00e9polis por no hacer v\u00e1lida su &quot;Garant\u00eda&quot; en la pel\u00edcula Emilia P\u00e9rez - El Papelerito<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elpapelerito.com.mx\/profeco-va-contra-cinepolis-por-no-hacer-valida-su-garantia-en-la-pelicula-emilia-perez\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Profeco va contra Cin\u00e9polis por no hacer v\u00e1lida su &quot;Garant\u00eda&quot; en la pel\u00edcula Emilia P\u00e9rez - El Papelerito\" \/>\n<meta property=\"og:description\" content=\"En respuesta a los reclamos difundidos recientemente por consumidores a trav\u00e9s de redes sociales sobre la falta de compensaci\u00f3n en relaci\u00f3n con la\u00a0Garant\u00eda Cin\u00e9polis,\u00a0la Procuradur\u00eda Federal del Consumidor (Profeco) ha anunciado que mantiene un di\u00e1logo activo con la empresa para garantizar mayor claridad en la informaci\u00f3n proporcionada a sus clientes. 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